Refund policy

At HappyCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Eligibility for Refund

You are eligible for a refund or exchange if:

  • The product is damaged, defective, or faulty upon delivery
  • You received the wrong product or a product different from what was ordered
  • The product is unused, in its original packaging, and in the same condition as received
  • The refund request is made within 7 days of delivery

2. Non-Refundable Items

The following items are not eligible for refund:

  • Products that have been used, altered, or are not in their original condition
  • Products returned without original packaging and accessories
  • Products where damage was caused by misuse, negligence, or improper handling by the customer
  • Refund requests made after 7 days from the date of delivery

3. How to Request a Refund

To initiate a refund, please follow these steps:

  • Contact us at support@thehappycart.net with your order number, reason for refund, and photos or videos of the product (if damaged or defective)
  • Our team will review your request and respond within 24–48 hours
  • If approved, we will provide return shipping instructions or arrange a pickup (depending on your location)

4. Refund Processing

Once we receive the returned product and verify its condition, your refund will be processed within 5–7 business days. The refund will be credited to your original payment method. Please note that bank processing times may vary, and it may take an additional 3–5 business days for the refund to reflect in your account.

5. Exchanges

If you received a defective or incorrect product and prefer an exchange, we will ship a replacement at no additional cost once the original product is returned and verified. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us at support@thehappycart.net and we will assist you.

7. Contact Us

For refund-related queries, please reach out to:

Email: support@thehappycart.net

Website: www.thehappycart.net/pages/contact